Company Name: Aakamai
Company Profile: Akamai Technologies Web-based threats are not only on the rise, they are becoming increasingly malicious, sophisticated and more frequent. Learn more about our unique security solution that provides an innovative approach to solving some of the toughest web security challenges being faced today
Company Website : www.akamai.com
Designation: Help Desk Administrator
Experience: 1 to 3 yrs
Qualification: Any Graduate
Location: Bangalore
Salary: As Per Industry
Job Details:
1 – 3 years experience working in a helpdesk role.
Experience working off a helpdesk ticketing system and ACD phone environment.
Excellent communication skills and ability to work with all levels of employees.
A proven track record for ensuring user needs is met in a timely fashion.
Hardware knowledge involving desktops, laptops, printers, scanners, macs, and servers and the ability to troubleshoot issues.
Excellent troubleshooting skills with an intermediate to advanced level of knowledge in Windows XP, Mac OS, Ubuntu, MS Office Suite 2007/2010, Exchange Messaging, Blackberry, VPN, wireless, Antivirus, Spyware, and file and print services.
Conceptual understanding of TCP/IP, OSI model, cluster technologies, RAID, SAN, 802.1x,WiFi, Avaya phone system.
A person with the following qualities:
Candidates must be customer service oriented.
Must possess strong interpersonal and communication skills.
Strong analytical skills and attention to detail.
Process-oriented and be able to follow existing procedures and provide feedback for process refinement.
Excellent verbal and written communications skills.
A can-do and enthusiastic attitude toward work and customers.
Well organized self-starter who delivers assigned tasks on time while managing multiple tasks under minimal supervision in a fast-paced environment.
Apply Mode: Online
Apply Details : Click Here
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