Contributes to new process, program and system implementations and/or design within a single function, business, or geography.
Delivers basic employee support services in assigned areas.
Uses assigned delivery mechanisms to ensure consistency and effectiveness.
Contributes to process improvement and achieves assigned tasks.
Assists with processes to resolve employee/Human Resources (HR) support issues/cases.
May assist in escalation support to HR functions and partners.
Assists with the implementation of process improvement to optimize the customer experience globally.
Contributes to corporate-, business-, or function specific training support solutions that impact multiple business units globally.
QUALIFICATION CRITERIA
Location : Chennai
Experience : 0 – 2 Years
Education : UG – Any Graduate – Any Specialization
PG – Any Postgraduate – Any Specialization, Post Graduation Not Required
DOCTORATE – Doctorate Not Required
JOB DESCRIPTION / DESIRED CANDIDATE PROFILE
Education and Experience Required:
First level university degree preferred or equivalent experience.
Typically 0-2 years training or related experience.
Knowledge and Skills Required:
Basic collaboration, communication, administrative, problem solving/ troubleshooting, and customer service skills.
Basic ability to understand training function processes and programs.
Basic ability to learn escalation management strategies.
Critical Competencies to Drive Business Results:
Execution Optimization
Captures, implements, adapts and improves project strategies & processes to achieve project outcomes
Operations Acumen
Applies understanding of HP operations to support management effectiveness and responsiveness
Stakeholder Negotiation & Commitment Building
Collaborates effectively with others to ensure shared commitment to an enterprise and mutually beneficial results
HP Businesses/Operations Integration
Understands and effectively integrates HP’s corporate vision, line-of-business objectives, and associated value propositions within operations program design & roll-out
HR Capabilities & Resources
Understands HR’s role in corporate governance and accesses this expertise in support of a positive corporate environment
HR Functions & Initiatives
Understands and supports the range of functions and initiatives HR brings to bear on work-life.
Workforce Planning & Development
Values the role of human capital and strives to optimally develop this resource for the benefit of the corporation
Change Management
Develops methods for supporting innovation and change across the organization
Problem Solving
Approaches problems in a rational manner using sound strategies that ensure comprehensive understanding and effective resolution
COMPANY PROFILE
HP in India: Established in 1988, India is one of the largest and most diverse sites for HP outside of the US. Based on revenue, HP in India is the country”s Number One domestic company and is also the Number One multinational company [Source: Data Quest 2009*]. Based on revenue, HP is the country”s number one domestic company as well as the top multinational company in the IT industry. It is one of the nation”s largest employers, with businesses spanning customer support to R&D and systems engineering. HP is ranked among the top 10 Best Companies to work for by Business Today, a leading Indian publication, and it is recognized as a Hewitt Best Employer (2009). We are also the leading brand across many product and services categories and have won critical acclaim at the NASSCOM Foundation Social Innovation Honors” (2009). HP”s participation in national climate change consortiums provides a valuable opportunity to lead and drive the country”s transformation to a low-carbon economy.
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