IBM Off Campus Drive (Freshers) on 20th,21st,23rd and 24th April 2013 Qualification : B.E,B.Tech,MCA,Diploma 2011,2012 & 2013 Batch

'     IBM Off-Campus Recruitment Drive @ CALICUT & COCHIN

2011/2012/2013  Batch  BE / B.Tech/MCA/B.Sc/BCA / BCM/M.Sc/Diploma

Post : Technical Support Engineer.

Salary :   2 to 3.2 Lakhs.

Eligibility : BE / B Tech / BCA / BA / B.Com / BBM / Diploma Holders (10+2+3) / BSc / MCA / MBA with an aggregate of 55% Marks.. BSc / MCA / MBA ALSO ELIGIBLE Flunecy in communications skills (written & oral). 2011 / 2012 Passouts without experience can also attend.

Candidate Profile: Candidate should have completed minimum of 15 years of formal education. Candidates shouldn't have any backlog at the time of IBM process. Candidate should have good communication skills. Candidate should have good knowledge on Computer Hardware and Networking concepts.

Job Description: Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. Remote Infrastructure support delivery. Perform problem cause analysis. Resolve routine customer problem. Ability to Identify Opportunity & Implement Process Improvements. Has technical experience and skills in the areas of problem determination, creativity and analysis. Ability to meet a set of defined account agent productivity measurements.

Mandatory Skills: Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting. Browser Support - Internet Explorer. Strong computer skills required. Proficient in network connectivity troubleshooting, TCP/IP, Dial-up, Token Ring, Ethernet, LAN/WAN.  Excellent oral and written communication skills.  Excellent customer service orientation. Neutral accent. Understanding of operating systems, Windows 2000/NT/XP configuration options and troubleshooting.

Selection Process: Written Test. Group Discussion. Technical Interview. HR Round.

For more details call KBCCP 9037360286 / 9061560223 (9am to 6pm) on working days.

All the candidates should bring the following to test venue: Candidates need to bring DD Rs.200/- towards 'KSEDC Ltd' payable at Trivandrum OR pay the amount at spot , Two copies of RESUME, Two sets of photocopies of your mark lists, Three copies of passport size photographs, Any Photo ID [College, DL, PAN, Voters]