JOB POSTED DATE: 22 April 2013
COMPANY NAME: Tata Communications
COMPANY-PROFILE:
Tata Communications is a leading global provider of a new world of communications. With a
leadership position in emerging markets, Tata Communications leverages its advanced solutions
capabilities and domain expertise across its global and pan-India network to deliver managed solutions to
multi-national enterprises, service providers and Indian consumers.The Tata Global Network includes one
of the most advanced and largest submarine cable networks, a Tier-1 IP network, with connectivity to
more than 200 countries and territories across 400 PoPs, and nearly 1 million square feet of data centre
and collocation space worldwide.
JOB FIELD : IT/Software Jobs
JOB ROLE/PROFILE: L1 - Service Desk Executive
JOB REQ ID: 22085
OFFERED SALARY: Best in Industry
JOB-LOCATION: Pune
LAST DATE: ASAP
REQUIRED QUALIFICATION: B.E/B.Tech/Diploma
EXPERIENCE REQUIRED: 1-3 Years
CANDIDATE PROFILE:
The candidate should possess Graduate degree / Diploma in Electronics and Telecom and
1-3 yrs experience in above area
Should have the ability to use e-mail, internet, Word and other software.
Must have excellent listening skills and very good communication skills.
Good customer handling capabilities and good interpersonal skillls.
Should be able to work under pressure and shifts
Must have good Analytical Skills and very good aptitude for problem solving
Should have the willingness to work in shifts.
JOB DESCRIPTION:
As a Service Desk Executive, the candidate will perform customer Front Line for Trouble
Reporting.
Trouble Ticket Assignment to different technical teams.
Escalation Management, Coordinating with resolver groups for updates.
Sharing timely updates customer during TT Life cycle.
Confirming closure and sharing RFO with customer post resolution.
APPLY-MODE: Online
HOW TO APPLY:
Interested and eligible candidates apply this position in online as soon as possible(before
the link expires).
To Apply : Click Here
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