Company profile :
Accenture is a global management consulting, technology services and outsourcing company, with approximately 266,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments.
Website: www.accenture.com
Education: Diploma/Any Degree
Experience: Fresher
Location: Bangalore
Designation : Helpdesk Support
Job Description :
Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support
Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group.
Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure.
Skill Requirement :
Bachelor degree or 3 year diploma
Excellent communication skills, with neutral accent
Fundamental Technical know-how on system trouble shooting
Desired Candidate Profile:
Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc
Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customer
Domestic tech support can be considered post evaluating on Voice and accent of candidate
BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate
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