Company Profile :
MobileIron is at the center of the perfect storm that is hitting both business and IT. Global companies are rushing to transform their businesses with mobile apps, content, and devices. Business has moved past the PC onto mobile devices and the impact on IT will be as far reaching and as impactful as the shift from mainframe to PC. The IT world is becoming the Mobile IT world and only MobileIron was purpose-built for Mobile IT.
Website: www.mobileiron.com
Education: B.E/B.Tech
Experience: Fresher
Location: Hyderabad
Designation : Technical Support Engineer
Job Description :
The individual should have a very strong technical background and be very keen in troubleshooting issues.
Normal operations require managing critical issues, regularly communicating with customers, training on product features and providing on call support.
Ability to reproduce customer environments in order to root cause issues will be key.
Engineer will be part of an inbound call queue receiving and answering questions for direct customers and partners.
Required Skills:
Expert troubleshooting and reasoning skills
Strong written and verbal communication skills
Proven experience working on critical system down issues and escalations
Demonstrate experience troubleshooting - DNS, IP Networking, Firewall, SMTP, HTTPS, Load
Balancers, ActiveSync, Email
Hands on experience managing Linux systems - LAMP Servers
Bachelor degree in Computer Science or related technical field or equivalent work experience
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